Warranty Service Request
Please Contact 2-10 Home Buyers Warranty Department
To submit warranty service requests online, go to 2-10.com and select ‘Sign In’. If you are a first time user, choose ‘Register/Create Account’, under ‘Homeowner’ choose ‘Register my Structural Warranty’. Once you have signed in, click “Service Requests” to submit your warranty requests. Additional benefits: download PDF version of your warranty booklet and certificate of warranty, chat with a Front Line representative, and upload photos and additional documents.
You may also choose to submit these by email at firstname.lastname@example.org.
Please submit your workmanship requests that are non-emergency on the 30 day and 11 month anniversary of your home. It is normal within the first year of your new construction home that it will experience changes in moisture equilibrium in wood and other construction materials. Therefore, when you submit routine workmanship service requests, which may include cosmetic items such as paint, trim work and caulk, we recommend doing so at your 11 month anniversary.
If you experience an emergency warranty service situation, please notify 2-10 HBW and contact the appropriate contractor.
***(For a list of your Trades, please see your Closing Letter or the sticker posted on your electrical panel)
If you need to speak with someone directly regarding warranty issues, please call the Front Line Warranty Service Department at 800.811.8787 to speak with a 2-10 HBW representative.
Palmwood Construction, LLC